Pilot support
Named support contact, working-hours response and agreed escalation route.
SLA
Set expectations before live use.
Pilots and production customers need clear support routes, status updates and escalation paths.
Secure applicant linkGuided verificationControlled evidencePass / Refer / Fail
Support model
SLA promises match the stage of rollout.
Production support arrangements are described in the applicable commercial agreement.
Production support
Formal severity levels, response targets and incident notification terms in the customer agreement.
Status updates
Service status page and customer notifications for material incidents.
Service areas
What the SLA covers.
Buyers expect clarity around the services that affect applicant checks and result delivery.
Applicant journey
Secure links, mobile journey availability and completion tracking.
Buyer result access
Result review, evidence access and user management.
Notifications
Result delivery routes, support response and service availability.
Next step
See DoorID on a real workflow.
Talk to us and we will map DoorID to your application process, risk team and approval workflow.