Customer + vehicle
The approved customer with the expected vehicle, filmed at the point of collection.
Collection check
The right person, the right car, at the dealership.
At handover they record short live videos of the dealership, the vehicle and themselves, and we check the plate, the face and the location, so you know before you release funds.
What it proves
At the forecourt
A location-checked collection record before funds are released.
A match on the customer, the plate and the location
A report you can keep
When you use it
Before you pay out
The customer, the car and the forecourt, together.
The car may never leave the forecourt.
Proof the customer is with the vehicle, on the forecourt, before payout.
The customer’s part
It's about 70 seconds, at the point they're waiting for their car.
You press Send. The customer gets a text with a link.
At collection, the customer films themselves with the vehicle and its registration plate on the forecourt.
DoorID matches the customer, the plate and the location, and gives you a report you can keep—before payout.
Sample evidence pack
Collection checkPassFictional example
Questions
Can the dealer do the handover check?
No. The link goes to the customer, not the dealer.
Will the extra step lose me customers?
It's about 70 seconds, at the point they're waiting for their car. Asked at the right moment, with a clear reason, customers do it.
What does the customer need?
A phone with a camera, location switched on, and its own browser. If they open the link inside a social app, some in-app browsers cannot ask for location — the screen tells them to reopen it in Safari or Chrome.
Does the customer need an app?
No. A text with a link, and a browser.
Collection check